SCSM Email Integration Part 3.2.1 – New Comments – Scorch Configuration

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Introduction

Alright, now we’re ready for more scorch action.

Overview:

  1. SCSM Sends a trigger email on every new comment.
  2. Scorch receives the email.
  3. Runbooks get triggered that process and send the email.

Runbook Relationships and Data Flow:

  • ‘Process Email – General Routing’
    • ‘Process Email – SCSM Trigger Emails’
      • SCSM Trigger – Send WI Comment Email’

We actually don’t need to modify the root runbook, but we need to extend ‘Process Email – SCSM Trigger Emails’ and create the final runbook named SCSM Trigger – Send WI Comment Email’.

The details for these changes will be done in separate posts.

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6 thoughts on “SCSM Email Integration Part 3.2.1 – New Comments – Scorch Configuration

  1. Pingback: How I Handle SCSM Email Integration | windowsmasher

  2. Pingback: SCSM Email Integration Part 3.1.1 – New Comments – SCSM Configuration | windowsmasher

  3. Pingback: Part 3.2.2 – Runbook Design – ‘Process Email – SCSM Trigger Emails’ – Rev2 | windowsmasher

  4. Pingback: SCSM Email Integration Part 3.2.3 – Runbook Design – ‘Process Email – SCSM Trigger – Send WI Comment Email’ | windowsmasher

  5. Pingback: SCSM Email Integration Part 4.1.1 – Receiving Comments | windowsmasher

  6. Pingback: How I Handle SCSM Email Integration – Navigation | windowsmasher

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