This is a continuation of a series of posts about SCSM Email Integration. In this post, we will assume that SCORCH is already configured per the previous post.
Our goal now is to create a runbook that:
- checks an email account for emails matching a specific template
- forwards trigger information to a child runbook
Runbook Name: Process Email – General Routing
Here is an overview of the data-flow for our runbook:
- Every Minute
- Check the Helpdesk Inbox
- If any messages’ subjects match a certain string, trigger a child runbook.
Here’s what the activities will look like:
- Monitor Date/Time set for ‘every minute’.
- Exchange User Get Item
Name: Get Items from Inbox
Configuration: helpdesk mailbox
Search Folder: Inbox
Search Subfolders: False
Filters: Subject Starts With ‘SCSM_Trigger_InitialEmail’
Run Behavior: Flatten
Invoke by Path: True
Note that the ‘invoke-runbook’ target runbook will be blank for now since we haven’t created the child runbook.
Here’s a screenshot:
The exported runbook will be available at the conclusion of the series.